In General
Lindley Mills (www.lindleymills.com) owns and operates this Website. This document governs your relationship with www.lindleymills.com. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lindleymills.com. Lindleymills.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.lindleymills.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lindleymills.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.lindleymills.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.lindleymills.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Lindleymills.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.lindleymills.com or may in some cases be a third party. Where a contract is made with a third party www.lindleymills.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a refund.
Cancellations
Lindley Mills will cancel orders by written request when we are able to. Not all orders are able to be cancelled. Orders which have been pulled or shipped are not eligible for cancellation and Lindley Mills reserves the right to refuse refunds for any products which have left our custody. All cancellations must be approved by Lindley Mills and all cancellations are subject to a cancellation fee. Unfortunately our payment provider requires a payment on a transaction basis and we must pay that fee every time a customer changes their mind. Cancellation fees may be up to 4% of your order or $5.00, whichever is higher.
Refusals
If you refuse delivery of any product shipped by Lindley Mills you will not be eligible for a refund unless the package was damaged and evidence is provided for a claim. A customer who decides they no longer want the shipment, or who cancels after the order ships is liable for the cost of the product and shipping and is not eligible for a refund. Customers may be further responsible for any additional fees associated with refused or returned product unless otherwise agreed by Lindley Mills in writing.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. This is necessary so that we can pay our farmers, millers, and shippers to move your product.
(d) Taxes and Additional Fees
Sales shipped to customers in North Carolina will be subjected to sales tax. Out-of-state customers may have use tax responsibilities in your state of residence.
(e) Shipping and Returns Exchanges
Shipping
Our Guarantee
Our goal, mission, and passion is to provide the best organic flour to our customers. We can't be the biggest, but we can strive to be the best. We stand behind the quality of our products, and want our customers to enjoy all purchases from Lindley Mills! If for any reason you don't, please let us know. Contact Us
Most orders placed before 12 noon EST will be shipped same day (Monday-Friday). We will do everything we can to get your product on its way as quickly as possible. Orders placed after 12 noon EST on Friday, anytime on Saturday, or anytime on Sunday will be processed and shipped on the following business day. If orders are placed on a holiday: including, but not limited to New Yearís Day, Good Friday, Memorial Day, July 4th, Labor Day, Dec 25th and 26th, the order will be processed the following business day.
DUE TO COVID-19 ORDERS ARE SHIPPING ON A LEAD TIME. PLEASE SEE SHOP PAGES FOR UP TO DATE INFORMATION.
Please note that we go by USPS estimates of 2-3 business day shipping times or FedEx 2-5 day shipping times and prefer you check your tracking number for the most up to date package timing. Lindley Mills is not responsible for shipping delays by USPS or FedEx but will try to assist with any shipping issues if possible.
Returns
All sales are final. However, if your item is lost or damaged in transit, we will help support your claim with USPS or FedEx to get a full refund.
In order to be eligible for a refund or exchange, you will need to complete the following steps:
1. Within three (3) business days of arrival at your address, submit your return request along with photographic evidence of damage and a copy of your receipt or purchase order to
Lindley Mills, Inc.
Attn: E-Commerce
7763 Lindley Mill Road
Graham, NC 27253
2. Once your return request is received and inspected, we will send you an email containing further instructions.
Shipping:
Please contact Lindley Mills prior to returning any damaged or defective items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Lost or Stolen Packages:
Lindley Mills is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lindley Mills will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.lindleymills.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.lindleymills.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lindleymills.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lindleymills.com.
Indemnity
You agree to indemnify, defend and hold harmless www.lindleymills.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Variation
Lindleymills.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lindleymills.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lindleymills.com.